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VM&ONLINEGUIDE

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BEFORE YOU BEGIN
• One mailbox is the Administrator of the group greeting for sub-mailboxes.
   The group greeting directs callers to individual sub-mailboxes.
• Once the group greeting is recorded, sub-mailbox owners can record
   greetings and set passwords for their own sub-mailboxes.

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FOR THE ADMINISTRATOR
Record your group greeting from the phone subscribed to the service.
1. Dial 692-8500.
2. Enter your 7-digit Mailbox Number.
3. Listen to the recording. At the end, press * to administer the group greeting.
4. Enter your Password, than press #.
5. Press 4 to record a group greeting. When finished recording, press #.

Example: “You have reached the Smith residence. To leave a message
for John, press 1. To Leave a message for Jane, press 2.”

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THE BASICS
ACCESS YOUR VOICEMAIL
From the phone subscribed to the service:
1. Dial 692-8500, or *98.
2. Enter your 7-digit Mailbox Number.
3. Enter your single-digit Mailbox ID (1-9).
4. Enter your Password, then press #.
From a different phone:
1. Dial 692-8500.
2. Enter your 10-digit Mailbox Number.
3. Enter your single-digit Mailbox ID (1-9).
4. Enter your Password, then press #.

RECORD YOUR GREETING
1. Access your voice mailbox.
2. Press 9 for the mailbox set-up menu.
3. Press 1 for Greeting Options.
4. Press 2 to record your greeting. When finished, press #.
5. If you are satisfied with your greeting, hang up, or press *
    to return to the Main Menu.

CHANGE YOUR PASSWORD
1. Access your voice mailbox.
2. Press 9 for the mailbox set-up menu.
3. Press 2 to change your password.
4. Enter your new Password, then press #.
5. When prompted, enter your new Password again, then press #.

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THE OPTIONS
MAIN MENU

Press 1 – Listen to your messages (See Message Retrieval Options)
Press 3 – Send message to a voice mailbox
Press 7 – Play date and time
Press 9 – Set up your voice mailbox (See Mailbox Set-up Options)

MESSAGE RETRIEVAL (Press 1 from Main Menu)
Press 1 – Play the message again
Press 2 – Save the message and play the next
Press 3 – Delete the message and play the next
Press 4 – Save the message as ‘new’
Press 5 – Reply to the message
Press 6 – Forward the message to another mailbox
Press 7 – Skip backward in the message
Press 8 – Pause the message
Press 9 – Skip forward in the message
Press * – Return to Main Menu

MAILBOX SET-UP (Press 9 from Main Menu)
Press 1 – Greetings (See Greeting Options)
Press 2 – Change password
Press 3 – Notification options.
                 Ring your pager or other phone when voicemail is received.
Press 6 – Set up/edit Distribution Lists
Press 7 – Set Out-dial Number
                 Allow callers to press ‘0’ to be transferred to a different number.
Press * – Return to Main Menu

GREETING (Press 1 from Mailbox Set-up Menu)
Press 1 – Listen to greeting
Press 2 – Re-record greeting
Press 3 – Delete greeting
Press 5 – Pick a new greeting (1-9)
Press * – Return to Main Menu
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ONLINE MESSAGING
Use email to access your voicemail

1. Check your email as you normally
would.

2. When you receive a voicemail message, an email from  ‘voicemail@swiftel.net’ will be delivered to your Inbox. The message will have an attachment.

3. Open the attachment and your media player will play the message.

4. If desired, you can save the attachment to your computer.

5. Follow the user-friendly links to save or
delete the message from the voicemail system.

Online Messaging available with voicemail for additional charge.