TV Everywhere Support-New

**Please advise that it may take 5 to 7 business days for a new TV customer order to be authenticated in our system. If you already have TV service and need to activate watchTVEverywhere, the process should go quicker. If it’s been more than 7 business days, please contact our Support team.**

**Registration available starting at 2pm on May 1st**

Existing TV customers will have received a letter detailing the necessary steps to re-register for watchTVEverywhere. New customers can follow the same registration steps outlined below, which is followed by the watchTVEverywhere FAQ and a guide on solving possible issues when switching to your new account.

Registration Steps

Select “Swiftel Communications” as your TV provider from the drop-down menu and verify you see the Swiftel logo in the upper left-hand corner.
Click on ‘Register’. You will need two pieces of information to register.
- Your Swiftel Account number (located on your monthly bill).
- The correct spelling of the last name on the account.
You will be asked to:
- Provide an email address. This will be your Username. This can be any valid email address.
- Provide a password
- Select a password reset question & supply the answer to the password reset question.
Click on Register
Now check the email address you just provided. You will find an email message with your watchTVEverywhere activation link. Click on the link to complete the registration process.
- If you are using an email address affiliated with Microsoft (Hotmail, Outlook, MSN, etc.) make sure you do not have Safe Sender turned on or Microsoft will not deliver the activation email. You may also add the email registration@watchtveverywhere.com to your Safe Sender’s list if you prefer to leave Safe Sender turned on for your email account.
Existing subscribers will need to log out of watchTVEverywhere apps and login with the newly created username and password. If there are issues with this step please refer to the following Clear Cache section.

FAQ

Visit the watchTVEverywhere FAQ for answers to common questions.

Clearing watchTVEverywhere app cache

As of May 1^st, the respective TV Network Apps will need to be logged off and logged back in with your new Username and Password. If you experience any trouble with the new sign-in credentials, you may need to clear cache and cookies stored in the TV Network Apps. (The TV Network App may still be holding the old sign-in credentials).

If trying to access through a TV Network website:

Clear cache and cookies then close and reopen browser.
Head over to www.WTVE.net and select your TV Provider, log in using your WTVE email username and password.
Click the logo for the network you wish to watch.
You may also go straight to the TV network’s website, select your TV provider from the TV Provider list and log in using your WTVE username and password.

If using the TV Network Apps on an iOS (Apple) mobile device:

If you have logged in to Apple SSO through settings
- Go to Settings, then TV Provider and click logout.
Uninstall the TV Network Apps, then restart the device.
Go to Settings, then TV Provider and select your TV Provider and log in using your new WTVE Username and Password.
Reinstall the TV Network Apps
Open the TV Network Apps
- If asked if you wish to log in through your TV Provider, select ‘yes’ or ‘continue’. This will use your Apple SSO login session from Step 3 above.
- If prompted to log in through your TV Provider and you are presented with a list of TV Providers, select your TV Provider and log in using your WTVE Username and Password.

If using the TV Network Apps on an Android mobile device:

Uninstall the TV Network Apps, then restart the device.
Reinstall the TV Network Apps.
Open the TV Network Apps, when prompted to log in through your TV Provider, select your TV Provider and log in using your WTVE Username and Password.

If using an extended device (Android TV, Apple TV, Fire TV, Roku, Xbox One, etc.):

Log out of the TV Network app(s) if the option is available. Log out is not available on all devices.
Uninstall the TV Network app(s), then restart device.
Reinstall the TV Network app(s).
Open the TV Network app(s),
1. If prompted to log in through your TV Provider and you are presented with a list of TV Providers, select your TV Provider and log in using your WTVE username and password.
2. If asked to visit a website to enter a code displayed on your TV screen, on a different device go to the website provided, and follow the prompts. You may be asked to select the device type and/or enter the code displayed to you on your TV screen. If you are presented with a list of TV Providers, select your TV Provider and log in using your WTVE username and password.

If one of the above processes is not applicable to your device settings, please contact us at (605) 697-8224 or (605) 696-HELP (4357), option 2, for more information. Swiftel staff are willing to answer questions and assist with issues you may run into during this transition.